Automated Terms & Conditions

Automated terms and conditions

Yes it can be a real pain collecting and getting terms and conditions signed from guests. This is why we created our unique electronic terms and conditions using the power of Jotform.

The form follows a few simple steps for the guest or the person making the booking to complete before check in and this can be achieved on any device.

This can be automated with any channel manger or property management system.

Steps covered in the terms and conditions

Location that has been booked

This lets the guest select the location they have booked

Serviced Accommodation near me

Who are they booking for?

Some companies have a Karen or a Steve in the office that wont be staying in your property but will be making the reservation on behalf of their staff.

Or it could be a family member arranging a get away for someone else.

Booking

Contact details of the booker

Contact details of the booker

Contact details

How many guests and contact details

For obvious reasons we need to know how many people are staying in he house.

This also gives the person that has booked to let us know who is staying. Taking the lead guest contact details so you can contact the person checking in and a place to also send check in details (key codes, address, bin day etc)

Some people choose to request everyone’s contact details for a matter of security.

Guest list

Reason for traveling to the area

Why are they traveling to the area. this can help understand your customer avatar.

Are they traveling for work?

Are they traveling for a leisure?

Are they staying because they are having building renovations at home?

Accommodation for construction workers

Payment details for security and card fraud

We always have to make sure we are protecting our business.

Unfortunately card fraud happens. However that is another conversation for another day…

By collecting the guests details, if you was to ever have a charge back, having this information can help support your case with your bank.

Please make sure if you are collecting customers details your registered with the correct bodies. Please seek advice.

Card details

Check in & Check out dates

This lets the guest reconfirm the dates. This will be clear in your PMS/CM

Calendar

The terms and conditions

Now this is the important part this is the part.

Upload a PDF or a link to your website that contains the details of your house rules of the stay. Also know as “terms and conditions”.

With out this the form is useless.

Automated terms and conditions

Agreement to the T&Cs

We want our guest to agree to the terms they have just read.

A tick box may not be enough when it comes to calling on the agreement. Having a electronic signature is as strong as having a wet paper signature. We require both.

Signing

How did they hear a about you?

How did they hear a about you?

How did you hear about us?

Permission for future marketing

A key part of business is re marketing.

If your guest gives you permission you can re target them at a later date.

You may have a weekend offer on.

You may want to let them know of a new property coming to market next summer.

You might even just want to say a thank you for being a previous guest and supporting you through what has been a hard year in the travel industry.

However in order to do this you must have consent to do so.

Marketing

Lets take a look at it in action

Bellow is a live example of how it looks and works.

If you would like to get your hands on your own copy so you can edit the details and change any branding to your on then feel free to leave your email at the bottom of the live example and we will with your “consent” happily email it over.

In the meantime check out some of our other blogs

YOUR NIGHT INN

hi

Related posts

How to increase direct bookings

8 Proven Strategies to Increase Direct Bookings for Your Short-Term Rental

8 Proven Strategies to Increase Direct Bookings for Your Short-Term Rental

 

Are you looking for ways to increase direct bookings for your short-term rental? You’ve come to the right place! Direct bookings are an important part of any short-term rental business, as they help you control pricing, increase profits, and save time. But how do you get more direct bookings? With the right strategies and tools, you can increase your direct bookings and make your rental business thrive. we’ll share 8 proven strategies to increase direct bookings for your short-term rental. From optimizing your website to leveraging social media, these strategies are sure to boost your bookings. So what are you waiting for? Let’s get started!
 

Optimize Your Website for Direct Bookings

Your website is the first step towards increasing direct bookings. This is the first place potential guests will go to learn about your rental business. Before booking a stay, people want to know about your property and your location. They want to know about your amenities, costs, and payment methods. If your website isn’t set up for direct bookings, you’re missing out on a huge opportunity to increase your bookings! Your website should display your calendar and rate information, as well as direct booking links to your preferred booking sites, like Airbnb, HomeAway, or FlipKey. With a few tweaks, you can make your website more booking friendly. Here are some tips to get you started.

Leverage the Power of Social Media

Feedback
Did you know that 78% of online consumers turn to social media when planning their travel? If you have a rental business, you need to be using social media to your advantage! Not only will social media help you grow your online reputation, but it can also help you get more direct bookings. To kick things off, identify the social media channels that are most relevant to your business. While all social media channels are worthy of your attention, select a few that are most relevant to your business. For example, if you’re running a beach-themed short-term rental, Facebook and Instagram would be great places to start.
 

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Use Online Travel Agencies (OTAs) Strategically

Online travel agencies (OTAs) are big players in the travel industry, and they can be very beneficial to your short-term rental business. OTAs have the power to increase your bookings, but they can also decrease your direct bookings. How? By offering your guests a price-match guarantee. OTAs price-match guarantees are meant to help consumers find the best deal on the market, but these guarantees can hurt you as a short-term rental host. If someone finds your rental on an OTA, sees the price, and then goes through the price-match guarantee process, they can get your rental at that lower price. OTAs can be great for increasing your bookings but do so strategically. When listing your rental, opt out of the price-match guarantee. This will ensure that your rental is not displayed at a lower price on the OTA.

Increase Exposure with SEO

Your website is essential for increasing direct bookings, but it’s also important for SEO (search engine optimization). SEO is a proven way to increase your exposure and drive more traffic to your website. When done right, SEO can help your rental business get discovered. When you optimize your website for SEO, you’re improving its discoverability. This means that people can find your rental business through a variety of mediums, like Google, other search engines, or travel-related websites. When people can easily find your website, they can also easily book their stay. And why wouldn’t they? If your website is optimized for SEO, it will be clear about your pricing details, amenities, and payment methods.

Take Advantage of Email Marketing

Email marketing is a powerful way to increase direct bookings and build your rental business. It’s important to start building a mailing list as soon as possible. This can be done easily with a tool like Mailchimp. When you start building your mailing list, don’t sell to your subscribers. Instead, give them valuable content, like tips for short-term rental hosts. The more your subscribers learn about short-term rental hosting, the more likely they will book with you.

Collect Reviews and Testimonials

Reviews and testimonials are powerful ways to increase direct bookings. But these aren’t just nice to have; they’re required on some booking sites, like Airbnb. When a guest books your rental, they might want to see what previous guests thought about their experience. If your rental doesn’t have reviews or testimonials, they may decide to book elsewhere. By collecting reviews and testimonials, you’re increasing your exposure and building trust with potential guests. 90% of consumers say that online reviews influence their purchasing decisions.

Utilize Automation Tools

For many short-term rental hosts, marketing and managing their properties can be a full-time job. Fortunately, there are automation tools that can help you streamline your marketing efforts. For example, one of the best ways to automate your marketing efforts is with an auto-responder. An auto-responder is an email sequence that is sent to your subscribers on a set schedule. By setting up an auto-responder, you can control your marketing efforts. You can automatically send welcome messages, request reviews, and send out informative content. By automating your marketing efforts, you can reduce the amount of time you spend on marketing. This means that you can spend more time growing your short-term rental business.

Build an Engaging Community

Building an engaging community around your short-term rental business can help increase direct bookings. With the right community, you can get more referrals, collect more reviews, and increase your overall brand awareness. For example, you can create an Instagram community, called an Instagram hashtag campaign, around your location. These campaigns are meant to engage the community with a specific topic or theme. To kick off your hashtag campaign, select a theme that is relevant to your short-term rental business. Try to select a theme that isn’t too specific, but also one that is unique to your rental business. Now, encourage your community to post photos using that hashtag.

Bonus Content

Build an Engaging Community

Building an engaging community around your short-term rental business can help increase direct bookings. With the right community, you can get more referrals, collect more reviews, and increase your overall brand awareness. For example, you can create an Instagram community, called an Instagram hashtag campaign, around your location. These campaigns are meant to engage the community with a specific topic or theme. To kick off your hashtag campaign, select a theme that is relevant to your short-term rental business. Try to select a theme that isn’t too specific, but also one that is unique to your rental business. Now, encourage your community to post photos using that hashtag.

Utilize Property Tools

Property tools are another way to increase direct bookings and build your short-term rental business. Property tools include things like welcome letters, maps, and welcome baskets. These tools help your guests feel welcome and appreciated, which can lead to higher ratings and more direct bookings.

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Conclusion

Your rental business can’t thrive if you don’t get direct bookings. Direct bookings are an important part of any short-term rental business. With the right strategies and tools, you can increase your direct bookings and make your rental business thrive. From optimizing your website to leveraging social media, these strategies are sure to boost your bookings.

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Reviews

Reasons Why Customer Reviews Are Important to Your Business

Why Customer Reviews Are Important to Your Business

Customer reviews are one of the most valuable assets a business can have.

Not only do they help consumers identify the best local businesses to go to, but they also provide businesses with a chance to learn from their customers.

These reviews can help consumers find businesses that are reliable, efficient, and trustworthy. Businesses that are looking to build up their reputation and trust.

So, why do customers leave reviews, and what can businesses do to attract more reviews? Here are a few reasons why customer reviews are so important to your business.

1. Boost Reputation

boost

Reviews can help business reputation. If a customer leaves a bad review about the business, the business has to take it seriously because bad reviews could potentially lead to lost customers.

A good review on the other hand could attract more customers and generate more trust from current customers.

2. Provide Feedback

Feedback

One of the main reasons customers leave reviews is to provide feedback. Consumers want to let other people know what their experience was when they visited.

They want to share their thoughts on the product and or service they were given. If the consumer had a problem during their visit, they might also leave a negative review about it.

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3. Differentiate Yourself

Stand out

One of the benefits of customer reviews is that it helps your business to differentiate itself from other businesses.

If you were to survey 117 people and ask them how they decide which restaurant to eat at, what accomodation to stay at, most would say they rely on customer reviews.

The same goes for many other types of businesses. When people need a new place to stay, they go on a review site like TripAdvisor and are able to read through all the reviews before making a decision.

When they want to buy a product, they will go onto Amazon and read the reviews there as well.

When you have more reviews than your competitors, you are more likely to be chosen over them because people know that you have been vetted by others that have had similar experiences with your business.

4. Encourage Repeat Businesses

Repeat

Repeat business is a good sign that your business is doing something right.

If your customers are coming back and leaving reviews, it’s a good indication that your company has a good product or service.

Reviews will help encourage repeat business as consumers who have been to your accommodation before will want to share their experience with others.

Reviews will also help you advertise your products or services more efficiently and effectively.

You can use the reviews to market your products on social media.

Asking for reviews can provide information about what your customers are looking for in your business – both positive and negative.

You may find out if there is an area of improvement or if they’re satisfied with how you’re running the business.

Encourage word-of-mouth advertising When consumers read reviews, they’re looking for recommendations from people they know and trust, which means that other consumers will be reading these reviews too!

Potential guests will want to read what other people think about the accommodation before they decide to hit that #BookNow button themselves, so this could mean increased word-of-mouth advertising for your company!

5. Create Brand Advocates

Sharing

Guests who take the time to leave a review are more likely to share that review on social media.

They may also be more likely to book again in the future. These guests will champion your company and help bring in new business for you.

6. Form Partnerships

Partnership

Businesses that form partnerships with other local companies are more likely to attract reviews than those who don’t.

There is a strong correlation between customer reviews and the number of friends on Facebook.

A study by BrightLocal showed 44% of consumers are more likely to leave a review after they were contacted by a business via Facebook Messenger or Messenger Lite, and 84% of those who left reviews said they were more likely to purchase from that company in the future.

If you want to grow your business, make an effort to connect with your customers online through social media and other methods.

You can do so by following them on social media as well as commenting on their posts or photos.

You can also ask them questions about how your accomodation was for them which will prompt them to share their experience with others–including how many stars they would give your company.

This way, you’ll be able to form partnerships that lead to customer reviews, which ultimately leads to success for your business!

Conclusion

Your reputation is everything in business, and customer reviews are a great way to get the word out about what you offer and how you do business.

Reviews can provide valuable feedback on how to improve your business, encourage people to come back, and create brand advocates.

So don’t be shy! Give your customers a chance to share their thoughts.

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Book Direct

Direct bookings using OTAs

How to get direct bookings with OTAs

Do you know what we all love about online travel agencies?

That they help bring in business and generally help our businesses grow.

However, you also may not like that OTAs charge high commissions for every transaction.

Why don’t people book directly through you?

Well fortunately there are some ways to encourage this!

Here’s a list of tips on how to get direct bookings with OTAs.

Create A Direct Booking Website

How to get direct bookings with OTAs

We recommend you use the most popular website platform, WordPress.

Hiring a professional guarantee a secure platform and ensures that your site is optimally configured for accepting direct bookings. We recommend using Boostly as they are laser-focused on building websites for short-term rentals.

This includes having SEO-optimized copywriting, as well as high-quality photos taken by a professional photographer to create your perfect dream vacation spot!

Collect Guests Personal Emails

Email

To collect emails from guests, you can ask them to complete your Terms and Conditions before checking in.

Within these terms and conditions, you can include a request for their email so that they’ll be able to receive marketing information as well as check-in details.

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Create Regular Content And Share!

Social Media

Create content regularly on your website so that people can find you when searching for things online.

Create the following types of content: pillar pages, travel guides, blogs and videos. Share with existing subscribers from your email marketing campaigns and use cross-promotion to send them an offer they might not have seen before!

Make sure you set up your social media profiles correctly, add your published articles as blog posts and share them widely. You can also try out social media advertising to grow your followers and get more people to your website.

Promoting your work on social media will also help you make connections and grow your network. Wherever you share your work, leave thoughtful comments on other people’s posts and respond to any questions they pose. Doing this will not only help you grow your network but will also give you the chance to learn and engage with other people in the industry.

If you are struggling with coming up with consistent content Boostly has something useful to help

Create An Offer

Offer

When people visit your website, offer something in return such as discounts on stays a useful guide for their trip.
Sign-up forms are one of the most important elements to any website. You want to make sure that your form is easy to find, easy to fill out and looks professional. Make sure that your sign up form is prominent on your site

Keep Them Informed

Infomation

Keeping your list of email contacts up to date with content you’ve published is a great way to stay in touch.

A monthly newsletter, for instance, can help keep people updated and offer special deals.

Direct Bookings!!!

Book Direct

Continue to post content consistently on your website and promote your accommodation on social media.

Email previous guests as well to share the best parts of what you offer, which will build trust for future repeat bookings and recommendations.

This also helps people find you faster on Google when they are looking for a place like yours to stay with less advertising costs than normal advertisements.

These strategies help increase direct bookings. You will also pay less commission to OTAs compared to if we had used them in the first place.

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Comments

  • Laurenc
    03/08/2022 3:14 pm

    can i have that copy of T+C please?

    Reply
    • YOUR NIGHT INN
      03/08/2022 3:21 pm

      Sure, at the end of the terms and conditions it will ask if you want a copy you just need to provide your email and it will be sent to you.

      Reply

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