Property Management System (PMS) vs. Channel Manager (CM)

PMS VS CM.

Property Management System (PMS) vs. Channel Manager (CM) 

Businesses can run efficiently when specific tools are being used to make the operation run smoothly. In the property management and hotel industry, channel managers (CM) and property management systems (PMS) are significant components to ensuring the business operates effectively. While both of these tools prove to be helpful, they’re used for different purposes. Here’s everything you should know about property management systems and channel managers, so you can make an informed decision about incorporating this software into your business practice: 

What is a Property Management System?

TBF PMS

Essentially, property management systems work to automate the behind the scenes aspects of running your hospitality business. Gone are the days when you’d have to put in manual labour that consisted of a vast paper trail — property management systems allow you to run your business more quickly and efficiently. A PMS like The Booking Factory automates the day-to-day operations of your business, (Like Automated terms and conditions)

so you don’t have to!

How do Property Management Systems Help?

TBF PMS..

Property management software will automate tedious tasks like housekeeping, contacting guests, accepting online reservations, and handling payments.

 This technology has allowed property managers and hotel owners to take a step back and work on other business aspects. The primary focus of PMS is to help organise, schedule and assign tasks — they’re instrumental in staff management, accounting, and reporting.

What is a Channel?

Channel options

Before we dive into defining channel managers, we should first discuss the meaning of a channel in this context. Channels are websites that property managers and hotel owners use to list their properties. Here are some channels you’re likely familiar with: 

Channels are used to make properties more visible to potential customers. Customers can book their rooms through these channels. As we discussed above, PMS will handle bookings and payments. So, where do channel managers come in if PMS communicate directly with the channels?

What is a Channel Manager?

Channex.io

Channel managers are responsible for receiving bookings before informing other channels that the room is no longer available. You can integrate a Channel manager with your PMS — which will automatically update the availability on your website. 

Without a Channel manager, you would need to manually transfer the bookings from the different channels to your PMS. This process could be pretty tedious — increasing the possibility of receiving double bookings.

Why are Channel Managers Helpful?

channex.io

Channel managers, like Channex.io prove to be a valuable resource for those in the hospitality business. While one of the primary benefits is that you will decrease the chance of double bookings when using a CM, there are various other benefits that make incorporating a channel manager worth the return on investment. Here are some notable advantages:

  • Channel managers use API. An application programming interface, or API, is a connection between computers or between computer programs. The utilisation of API allows the integration of online sales channels. This helps channel managers sync your rates, availability, and other content across every channel.
  •  Channel managers allow you to manage all of your listings in one place. If you make any change to your channel, the changes will automatically move across every pipeline. 
  • Channel manager software will save you heaps of time, which allows you to spend time doing others things you deem beneficial!  
  • Channel managers are incredibly easy to use — they’ll make running your business easier. 
  • Channel managers will make the booking process a lot more accurate for your clients.

Which Should I Use?

Final Word

Property management systems and channel managers have entirely different roles, so there’s no need to choose one over the other. We recommend utilising both systems to maximise your organisation’s efficiency, lessen mistakes, and increase revenue. Customers will notice that your business is a well-oiled machine and likely conduct business with you again because of it. 

While some decide to find a PMS and CM separately, we don’t recommend doing this because it unnecessarily complicates the process. We recommend finding a PMS that offers the option of using an integrated CMthis will make the process a lot more seamless!

TAGS

  • Property manager 
  • Channel manager software 
  • Channel manager booking 
  • Property management system 
  • Property management software

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How to increase direct bookings

8 Proven Strategies to Increase Direct Bookings for Your Short-Term Rental

8 Proven Strategies to Increase Direct Bookings for Your Short-Term Rental

 

Are you looking for ways to increase direct bookings for your short-term rental? You’ve come to the right place! Direct bookings are an important part of any short-term rental business, as they help you control pricing, increase profits, and save time. But how do you get more direct bookings? With the right strategies and tools, you can increase your direct bookings and make your rental business thrive. we’ll share 8 proven strategies to increase direct bookings for your short-term rental. From optimizing your website to leveraging social media, these strategies are sure to boost your bookings. So what are you waiting for? Let’s get started!
 

Optimize Your Website for Direct Bookings

Your website is the first step towards increasing direct bookings. This is the first place potential guests will go to learn about your rental business. Before booking a stay, people want to know about your property and your location. They want to know about your amenities, costs, and payment methods. If your website isn’t set up for direct bookings, you’re missing out on a huge opportunity to increase your bookings! Your website should display your calendar and rate information, as well as direct booking links to your preferred booking sites, like Airbnb, HomeAway, or FlipKey. With a few tweaks, you can make your website more booking friendly. Here are some tips to get you started.

Leverage the Power of Social Media

Feedback
Did you know that 78% of online consumers turn to social media when planning their travel? If you have a rental business, you need to be using social media to your advantage! Not only will social media help you grow your online reputation, but it can also help you get more direct bookings. To kick things off, identify the social media channels that are most relevant to your business. While all social media channels are worthy of your attention, select a few that are most relevant to your business. For example, if you’re running a beach-themed short-term rental, Facebook and Instagram would be great places to start.
 

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Use Online Travel Agencies (OTAs) Strategically

Online travel agencies (OTAs) are big players in the travel industry, and they can be very beneficial to your short-term rental business. OTAs have the power to increase your bookings, but they can also decrease your direct bookings. How? By offering your guests a price-match guarantee. OTAs price-match guarantees are meant to help consumers find the best deal on the market, but these guarantees can hurt you as a short-term rental host. If someone finds your rental on an OTA, sees the price, and then goes through the price-match guarantee process, they can get your rental at that lower price. OTAs can be great for increasing your bookings but do so strategically. When listing your rental, opt out of the price-match guarantee. This will ensure that your rental is not displayed at a lower price on the OTA.

Increase Exposure with SEO

Your website is essential for increasing direct bookings, but it’s also important for SEO (search engine optimization). SEO is a proven way to increase your exposure and drive more traffic to your website. When done right, SEO can help your rental business get discovered. When you optimize your website for SEO, you’re improving its discoverability. This means that people can find your rental business through a variety of mediums, like Google, other search engines, or travel-related websites. When people can easily find your website, they can also easily book their stay. And why wouldn’t they? If your website is optimized for SEO, it will be clear about your pricing details, amenities, and payment methods.

Take Advantage of Email Marketing

Email marketing is a powerful way to increase direct bookings and build your rental business. It’s important to start building a mailing list as soon as possible. This can be done easily with a tool like Mailchimp. When you start building your mailing list, don’t sell to your subscribers. Instead, give them valuable content, like tips for short-term rental hosts. The more your subscribers learn about short-term rental hosting, the more likely they will book with you.

Collect Reviews and Testimonials

Reviews and testimonials are powerful ways to increase direct bookings. But these aren’t just nice to have; they’re required on some booking sites, like Airbnb. When a guest books your rental, they might want to see what previous guests thought about their experience. If your rental doesn’t have reviews or testimonials, they may decide to book elsewhere. By collecting reviews and testimonials, you’re increasing your exposure and building trust with potential guests. 90% of consumers say that online reviews influence their purchasing decisions.

Utilize Automation Tools

For many short-term rental hosts, marketing and managing their properties can be a full-time job. Fortunately, there are automation tools that can help you streamline your marketing efforts. For example, one of the best ways to automate your marketing efforts is with an auto-responder. An auto-responder is an email sequence that is sent to your subscribers on a set schedule. By setting up an auto-responder, you can control your marketing efforts. You can automatically send welcome messages, request reviews, and send out informative content. By automating your marketing efforts, you can reduce the amount of time you spend on marketing. This means that you can spend more time growing your short-term rental business.

Build an Engaging Community

Building an engaging community around your short-term rental business can help increase direct bookings. With the right community, you can get more referrals, collect more reviews, and increase your overall brand awareness. For example, you can create an Instagram community, called an Instagram hashtag campaign, around your location. These campaigns are meant to engage the community with a specific topic or theme. To kick off your hashtag campaign, select a theme that is relevant to your short-term rental business. Try to select a theme that isn’t too specific, but also one that is unique to your rental business. Now, encourage your community to post photos using that hashtag.

Bonus Content

Build an Engaging Community

Building an engaging community around your short-term rental business can help increase direct bookings. With the right community, you can get more referrals, collect more reviews, and increase your overall brand awareness. For example, you can create an Instagram community, called an Instagram hashtag campaign, around your location. These campaigns are meant to engage the community with a specific topic or theme. To kick off your hashtag campaign, select a theme that is relevant to your short-term rental business. Try to select a theme that isn’t too specific, but also one that is unique to your rental business. Now, encourage your community to post photos using that hashtag.

Utilize Property Tools

Property tools are another way to increase direct bookings and build your short-term rental business. Property tools include things like welcome letters, maps, and welcome baskets. These tools help your guests feel welcome and appreciated, which can lead to higher ratings and more direct bookings.

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Conclusion

Your rental business can’t thrive if you don’t get direct bookings. Direct bookings are an important part of any short-term rental business. With the right strategies and tools, you can increase your direct bookings and make your rental business thrive. From optimizing your website to leveraging social media, these strategies are sure to boost your bookings.

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Reviews

Reasons Why Customer Reviews Are Important to Your Business

Why Customer Reviews Are Important to Your Business

Customer reviews are one of the most valuable assets a business can have.

Not only do they help consumers identify the best local businesses to go to, but they also provide businesses with a chance to learn from their customers.

These reviews can help consumers find businesses that are reliable, efficient, and trustworthy. Businesses that are looking to build up their reputation and trust.

So, why do customers leave reviews, and what can businesses do to attract more reviews? Here are a few reasons why customer reviews are so important to your business.

1. Boost Reputation

boost

Reviews can help business reputation. If a customer leaves a bad review about the business, the business has to take it seriously because bad reviews could potentially lead to lost customers.

A good review on the other hand could attract more customers and generate more trust from current customers.

2. Provide Feedback

Feedback

One of the main reasons customers leave reviews is to provide feedback. Consumers want to let other people know what their experience was when they visited.

They want to share their thoughts on the product and or service they were given. If the consumer had a problem during their visit, they might also leave a negative review about it.

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3. Differentiate Yourself

Stand out

One of the benefits of customer reviews is that it helps your business to differentiate itself from other businesses.

If you were to survey 117 people and ask them how they decide which restaurant to eat at, what accomodation to stay at, most would say they rely on customer reviews.

The same goes for many other types of businesses. When people need a new place to stay, they go on a review site like TripAdvisor and are able to read through all the reviews before making a decision.

When they want to buy a product, they will go onto Amazon and read the reviews there as well.

When you have more reviews than your competitors, you are more likely to be chosen over them because people know that you have been vetted by others that have had similar experiences with your business.

4. Encourage Repeat Businesses

Repeat

Repeat business is a good sign that your business is doing something right.

If your customers are coming back and leaving reviews, it’s a good indication that your company has a good product or service.

Reviews will help encourage repeat business as consumers who have been to your accommodation before will want to share their experience with others.

Reviews will also help you advertise your products or services more efficiently and effectively.

You can use the reviews to market your products on social media.

Asking for reviews can provide information about what your customers are looking for in your business – both positive and negative.

You may find out if there is an area of improvement or if they’re satisfied with how you’re running the business.

Encourage word-of-mouth advertising When consumers read reviews, they’re looking for recommendations from people they know and trust, which means that other consumers will be reading these reviews too!

Potential guests will want to read what other people think about the accommodation before they decide to hit that #BookNow button themselves, so this could mean increased word-of-mouth advertising for your company!

5. Create Brand Advocates

Sharing

Guests who take the time to leave a review are more likely to share that review on social media.

They may also be more likely to book again in the future. These guests will champion your company and help bring in new business for you.

6. Form Partnerships

Partnership

Businesses that form partnerships with other local companies are more likely to attract reviews than those who don’t.

There is a strong correlation between customer reviews and the number of friends on Facebook.

A study by BrightLocal showed 44% of consumers are more likely to leave a review after they were contacted by a business via Facebook Messenger or Messenger Lite, and 84% of those who left reviews said they were more likely to purchase from that company in the future.

If you want to grow your business, make an effort to connect with your customers online through social media and other methods.

You can do so by following them on social media as well as commenting on their posts or photos.

You can also ask them questions about how your accomodation was for them which will prompt them to share their experience with others–including how many stars they would give your company.

This way, you’ll be able to form partnerships that lead to customer reviews, which ultimately leads to success for your business!

Conclusion

Your reputation is everything in business, and customer reviews are a great way to get the word out about what you offer and how you do business.

Reviews can provide valuable feedback on how to improve your business, encourage people to come back, and create brand advocates.

So don’t be shy! Give your customers a chance to share their thoughts.

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Book Direct

Direct bookings using OTAs

How to get direct bookings with OTAs

Do you know what we all love about online travel agencies?

That they help bring in business and generally help our businesses grow.

However, you also may not like that OTAs charge high commissions for every transaction.

Why don’t people book directly through you?

Well fortunately there are some ways to encourage this!

Here’s a list of tips on how to get direct bookings with OTAs.

Create A Direct Booking Website

How to get direct bookings with OTAs

We recommend you use the most popular website platform, WordPress.

Hiring a professional guarantee a secure platform and ensures that your site is optimally configured for accepting direct bookings. We recommend using Boostly as they are laser-focused on building websites for short-term rentals.

This includes having SEO-optimized copywriting, as well as high-quality photos taken by a professional photographer to create your perfect dream vacation spot!

Collect Guests Personal Emails

Email

To collect emails from guests, you can ask them to complete your Terms and Conditions before checking in.

Within these terms and conditions, you can include a request for their email so that they’ll be able to receive marketing information as well as check-in details.

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Create Regular Content And Share!

Social Media

Create content regularly on your website so that people can find you when searching for things online.

Create the following types of content: pillar pages, travel guides, blogs and videos. Share with existing subscribers from your email marketing campaigns and use cross-promotion to send them an offer they might not have seen before!

Make sure you set up your social media profiles correctly, add your published articles as blog posts and share them widely. You can also try out social media advertising to grow your followers and get more people to your website.

Promoting your work on social media will also help you make connections and grow your network. Wherever you share your work, leave thoughtful comments on other people’s posts and respond to any questions they pose. Doing this will not only help you grow your network but will also give you the chance to learn and engage with other people in the industry.

If you are struggling with coming up with consistent content Boostly has something useful to help

Create An Offer

Offer

When people visit your website, offer something in return such as discounts on stays a useful guide for their trip.
Sign-up forms are one of the most important elements to any website. You want to make sure that your form is easy to find, easy to fill out and looks professional. Make sure that your sign up form is prominent on your site

Keep Them Informed

Infomation

Keeping your list of email contacts up to date with content you’ve published is a great way to stay in touch.

A monthly newsletter, for instance, can help keep people updated and offer special deals.

Direct Bookings!!!

Book Direct

Continue to post content consistently on your website and promote your accommodation on social media.

Email previous guests as well to share the best parts of what you offer, which will build trust for future repeat bookings and recommendations.

This also helps people find you faster on Google when they are looking for a place like yours to stay with less advertising costs than normal advertisements.

These strategies help increase direct bookings. You will also pay less commission to OTAs compared to if we had used them in the first place.

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